Shipping & Delivery Policy

1. Delivery Coverage

• Within Kerala: All districts via trusted courier partners or India Post.
• Rest of India: Serviceable pin codes as per our logistics partners.
• International Shipping: Currently not available.

2. Processing & Dispatch Timelines

• In-stock items: Dispatched within 24–72 business hours after payment confirmation.
• Customized or Made-to-order items: Production may take 7–21 business days before dispatch (you will be informed during order confirmation).
• Orders placed on weekends or public holidays are processed on the next business day.

3. Estimated Delivery (after dispatch)

• Within Kerala: 2–5 business days.
• Rest of India: 4–10 business days.

Note: Timelines may vary due to courier delays, natural calamities, strikes, or holidays.

4. Shipping Charges

• Kerala: Free shipping on select items; otherwise a standard charge (typically ₹100) may apply unless waived by promotions.
• Rest of India: Charges displayed at checkout based on weight and destination.

5. Order Tracking

• Tracking details will be shared via email/SMS/WhatsApp once your order is dispatched.
• Please allow up to 24 hours for tracking to reflect on the courier’s portal.

6. Address Changes & Delivery Attempts

• Before dispatch: Contact us immediately to request address updates.
• After dispatch: Address changes usually cannot be made. You may contact the courier directly.
• Couriers usually make 2–3 delivery attempts. If undelivered and returned to us (RTO), we can reship after confirmation. Additional charges may apply.

7. Delay, Loss, or Damage in Transit

• If your shipment is delayed, we will coordinate with the courier to resolve it quickly.
• If the parcel is tampered or damaged, please take photos and an unboxing video and report it to us within 48 hours of delivery.
• Verified cases of damage or incorrect dispatch will be handled as per our Returns & Replacement Policy.

8. Undeliverables or Refused Shipments

• If an order is returned due to an incorrect address, unreachable contact, or refusal, we can reship after reconfirmation (extra charges may apply).
• Refunds (if approved for non-customized items) will exclude initial shipping costs. Customized items are non-refundable unless defective.

9. Holidays & Force Majeure

Processing and delivery may be delayed on Sundays, public holidays, or during uncontrollable events (natural calamities, strikes, etc.).

10. Contact Us

For shipping-related queries, please contact:

📧 Email: support@vibesandtrends.in